IBM error code 2807
By Free Stuff
ibm error code 2807
Found error 2807 on your RAID card IBM server?
As you can see on the picture i got "error 2807" or "IBM Serveraid 7K onboard not responding properly error code 2807" on our application server (IBM series). This error related to RAID card which can not read it's logical RAID configuration. This means that the server can not boot and it's a big, big problem to us. We tried to fix this error as there is no maintenance contract for this machine. I googling to see whether someone experience this problem also.
There are about 73,400 result on this error problem. So i am not alone here. IBM suggesting to upgrade BIOS version to the latest version 7.12 ( actually we already version 7.12 ). So this is not apply to our problem.
While we rebuild another server to replace this machine and restore all the data from our last night backup we also pull out this server from cabinet and try to open the case the see what happened inside. At first we found nothing strange with the hardware, but when we open further more, we see that the battery of RAID memory card is swollen and bent the RAID memory. We try to clean up the hardware and re-insert the RAID memory and battery. We still have the problem and we feel that the chances is thin to fix the problem by our self.
Horay...we fix it finally
We try to separate the battery from RAID memory to fullfil our curiosity... we reboot the server and bingo! now the error code has gone and everything seems to be fine.
We are finally sure that the problem has gone completely after doing several times reboot, shutdown and restart.
It seems the problem come when RAID card memory was bent because of swollen battery push it severely.
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Comments
@chin: You did the best. In my case the server already out of warranty and will take times to order new RAID card. So i have to find the quickest solution and came up with that.
Thanks a lot, the same fix tonight problem for me !!
Glad to hear other can learn from my experience :-)
Tanks for the Info
When i open the chasis i saw the battery i think "that's cheap", and yes it end being cheap... Fix my trouble ez, just put the battery outside its metal case and secure it with tape. I guess it will work a couple of years more.
Thanks.
Thank you very much for your information.
It really helps us a lot, I couldn't say it more.
All the source we have called for help was really let us down.
Thanks again.
@Rikitiki, jsisnawan, i'm glad you all find this hub useful, if you don't mind please share to your FB or tweet using button on the top. Thank you.
Wow!! That was an easy fix. I taped the battery outside the sheald and bingo, it works like new. TYVM.
@Mikey-B Yeah it's easy, fast, and cheap, no need to call IBM support that will cost you hundred of dollars to fix this problem :-)
Unfortunately my problem is not solved. I was reinstalling Win2003 and during the format process I got an error. Now I can't get it to work anymore. I'm getting error 0000 and sometimes 2500. I guess I will have to order a replacement card hoping this solved it for good If not then something else is wrong..... :/
@Free Stuff, It worked for me too. Thanks for this very brilliant solution.
Worked for me too. Thanks!
@ Mikey-B, it sounds you have serious problem on your RAID card controller, ordering replacement card is the best way.
@Donald, That is great!
@Billy, Wonderful.
Thanks a lot for the fine post! The fix worked fine.
GOOD solution - THANX A LOT !!
@ RS and nextto
I am very glad this hub can help many people solving their problem with IBM server.
Mate, if you need anything from Istanbul city... just let me know. U saved my day :D
#ozgurgul(at)g...l(dot)...#
Hail!!
Thank you very much,
also to us your solution works fine.
Many many thanks from Italy.
Brilliant. Thank you. This is exactly what happened with an xSeries 346 here. Appreciate the tip. Saved us a lot of time. Cheers.
Same problem here. Solved by separating the battery from the controler.!!! The raid-controler is working now but there is a permanent micro-bend :-))
Thanks a lot for the fix. Shame to IBM for the fault controler design.
Brilliant !!!!!
quick question experts.. By removing battery, Do I loose RAID Configuration? If am following it correct, I should remove the Battery from RAID controller and switch on the server. Would I be able to bring up the server after removing battery?
Request an immediate response..One of my server is down.
Thanks
P
@P
You should separate the battery but still connecting it with RAID memory/card. In my case, i extend the cable.
Good luck.
F^%$%^ A!
It solved my issue in 30min. And it was my main Lotus Notes server. Kudos HubPages!
Great, Great Great, It worked for me ,, its just bullseye solution..
great,,keep up good work,,
Dear Free Staff,
you just saved a town hall with 100.000 people.
...with a tape, really funny.
100.000 thanks, now it's working again.
I never would have thought of this. I was in the process of downloading firmware updates for the controller, thinking that was my problem, when I stumbled across this page. You saved the day!
Thanks so much.
Unreal. This saved me a lot of work on a Sunday. Thanks for the post. I was lucky and had the same card in a server not being used in production. I replaced it and copied the config from the drives and all seems well. Thanks Again!
thanks .suudenly my applications server gives this error.i done as per the instructions.it works
You saved my day and that of my company, thanks!
@Rob from Toronto, Ismail Zabi, Sailor Marc, Mickey The Greek, George, Selvakumar, Biker thank you for your comment i am very glad you can solved your problem. My server still online today using the tape solution :-) I hope it will forever.
Hi All,
I have the same problem on my IBM x346. Error msg 2807 on boot up. I've released the battery from the raid card memory, but my server still does not boot. Has anyone had to replace the Raid card memory and battery due the bending of the chip?
Any comments when go down a storm!
Thanks
Thank you so much for sharing your solution. I just resolved the same issue using your answer. Again, Thank you so much!
Thanks a lot! Whitout your help we probably was still in server room trying to figure out what was wrong.
TOP
Thanks, you made my day :)
Great!! Excellent!! I've got the same message, and thanks to your suggestions, I removed the battery, and the server worked as a charm!! First of all, I am doing the backup of all data.
Then I will see...
Thank you very much again!!!
This is Excellent.. Thanks so much for this tip... Now is up and runing againg
To a great post. This has helped many, & i am now included. (2 servers) Thanks a million!
Saved the day for me as well. Thank you for this post!!!
Thanks, this worked perfectly. After reading this I checked our controller, and it was very obviously bent by swollen battery pack. Unhooked one side of it, and booted up, instant fix. Poor controller design for this to be an issue though.
Saved me from restoring to another server and recomplying scripts... THANKS!!!!!!!
Wow, it worked for me as well. Thanks! Unfortunately, scsi board has deformed a bit and I had to bend it a little. So, I think I will have to replace it, eventually.
Thank you. This morning we had the same problem, and with your explanation we have been able to restart our system in a very short time!
Thanks again.
Bingo! I could resolve the problem with your solution, after the second reboot, the server run ok.
Thank you so much!
Thanx a million...bingo
Placed the RAID Card as you mentioned. Working fine Thanks a lot for great info......
Another "me too" comment.
Swollen battery had bent the RAID card, worked fine after the battery was separated.
Thanks for your post!
Had the same problem. As of right now, we have removed the battery and it seems to operating fine. Are there any long term issues with running without the battery?
Had the same problem, which this did fix. Had to bend the card back into shape first though. But after the second attempt it worked. Also read this off the IBM site, which makes me think we should be operating these servers without the battery:
"Once the battery has reached its 18th month cycle of usage, it has been determined that the battery may no longer maintain the expected charge capacity. In addition, the IBM ServeRAID 7k controller does not have the capability of providing real time statistical data from the battery that is viewable in the ServeRAID 7k support log files. Our current IBM ServeRAID products, such as the ServeRAID 8x-10x series controllers, do have this real time battery data capability. As a result, IBM is recommending that all users replace the battery every 18-24 months, or remove it to run in Write-Through mode. This avoids potential problems and ensures that data is maintained in the event of a power outage."
Chin 12 months ago
this is a very good solution.
i had this problem before and i just replaced the RAID card with a new one.